Last updated: May 16, 2026
Welcome to Shobira. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.
Who we are
Website: https://shobira.com
Shobira is an online fashion store offering women’s clothing and fashion products across India.
Information We Collect
When you use our website, place an order, contact us, or create an account, we may collect the following information:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment details
- Order history
- IP address
- Browser and device information
We collect this information to process orders, improve customer experience, and provide customer support.
How We Use Your Information
We may use your information to:
- Send promotional offers, discounts, and updates (only when permitted)
- Process and deliver your orders
- Provide customer support
- Send order updates and tracking details
- Improve our website and services
- Prevent fraud and unauthorized activity
Payment Security
We do not store your debit card, credit card, UPI PIN, or banking information on our servers.
Payments are securely processed through trusted third-party payment gateways such as Razorpay, Cashfree, or other secure payment providers.
Shipping and Delivery
We deliver products across India.
Delivery times may vary depending on your location, courier availability, and product stock.
Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp.
Returns and Refunds
Customers may request returns or exchanges within the applicable return period after delivery.
To be eligible for return or exchange:
- Products must be unused and unwashed
- Original tags and packaging must be intact
- The item should not be damaged by the customer
Refunds are processed after inspection and approval of returned products.
Certain items such as customized or sale products may not be eligible for return.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form along with the visitor’s IP address and browser information to help detect spam.
Visitor comments may be checked through automated spam detection services.
Media
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS), as visitors may be able to extract location information from uploaded files.
Cookies
Our website uses cookies to improve your browsing experience and website functionality.
Cookies may help us:
- Remember login information
- Save shopping cart details
- Understand website traffic and visitor behavior
- Improve website performance
You can disable cookies through your browser settings if you prefer.
Embedded content from other websites
Our website may include embedded content such as videos, images, Instagram posts, or social media feeds.
Embedded content from third-party websites behaves in the same way as if you visited those websites directly. These websites may collect data about you, use cookies, and monitor your interaction with their content.
Marketing Communication
By providing your email address or phone number, you may receive:
- Order notifications
- Promotional offers
- New collection updates
- Discount announcements
- WhatsApp or SMS updates
You may opt out of marketing communications at any time.
Who we share your data with
We do not sell or rent your personal information to third parties.
Your data may be shared only with trusted services necessary to operate our business, such as:
- Payment gateways
- Courier and shipping partners
- Website hosting providers
- Analytics and spam protection services
How long we retain your data
We retain customer and order information for legal, tax, security, and operational purposes.
If you create an account on our website, you can view, edit, or delete your personal information at any time (except username changes).
Website administrators may also access and manage account information when necessary.
Your Rights
You may request to:
- Access your personal data
- Correct inaccurate information
- Delete your personal data
- Stop receiving marketing messages
To request any of the above, contact us using the details below.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no method of online transmission or storage is completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated revision date.
Contact Us
If you have any questions regarding this Privacy Policy, you may contact us:
Website: Shobira
Email: support@shobira.com